Shipping + Return Policy

SHIPPING

We ship via USPS (please be aware of the current situation and expect small delays). You will receive an email containing your tracking number once your package has shipped. 

Please be sure to triple check your address as Thereby is not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address or business closure and is "returned to sender", Thereby is not responsible for any shipping charges or fees. We're happy to ship your package back to a different address, but you will be asked to cover shipping costs for reshipment.  

Please be aware that Thereby is not responsible for delayed transit times and damaged products once your order leaves the origin. We have no control over transit times and what happens during transit, Once packages are given to the mail carrier. Should your package become delayed, lost or arrive damaged, a claim will need to be filed with the shipping carrier. 

Any and all "return to sender" packages that incur due to a faulty address, business closure or undeliverable address are the responsibility of the customer to pay additional shipping fees to reship. 

Once packages leaves our studio it's no longer our responsibility.

 

INTERNATIONAL SHIPPING

International orders are shipped via the least expensive method in order to save you costs. Please note that you, the international buyer, are responsible for all customs fees and expenses (if any should arise). Thereby is not financially responsible for paying such fees. International orders can take anywhere from 7 - 28+ days to arrive once shipped. Please check given tracking information should you have any questions.

Any and all "return to sender" packages that incur due to a faulty address, business closure or undeliverable address are the responsibility of the customer to pay additional shipping fees to reship. 

RETURNS/REFUNDS

Returns and refunds are evaluated case by case. 

If you are unsatisfied with your products, please email hi@there.by or use Chat function to connect with us. 

Damaged and lost packages will need to be filed with the shipping carrier as we have no control over what happens during shipments. 

DAMAGES

we package each product with care, though if your product happens to arrive broken or damaged, please email hi@there.by with a picture of your damaged product within two (2) days of receiving.